The product must be in its original packaging and condition. Proof of purchase, such as a receipt, is required for product returns. The return period for a product is 15 days from the date of purchase.
Steps for Product Return:
Contact Us: Please get in touch with our customer support via email or through our Instagram social media to initiate the product return process. Specify the order number and reason for the return.
Pack the Item: Pack the product in its original packaging along with the purchase receipt.
Send the Item Back: Return the product following the provided instructions or as guided by our customer support.
Processing the Return: Upon receiving the returned product, we'll conduct an inspection and notify you of the return status.
Note:
Refunds will be processed [Specify the refund method, e.g., to a credit card, or bank account] within 14 business days of receiving the returned product and completing its inspection. Certain items may be excluded from the return policy due to their type or condition.
Steps for Product Return:
Contact Us: Please get in touch with our customer support via email or through our Instagram social media to initiate the product return process. Specify the order number and reason for the return.
Pack the Item: Pack the product in its original packaging along with the purchase receipt.
Send the Item Back: Return the product following the provided instructions or as guided by our customer support.
Processing the Return: Upon receiving the returned product, we'll conduct an inspection and notify you of the return status.
Note:
Refunds will be processed [Specify the refund method, e.g., to a credit card, or bank account] within 14 business days of receiving the returned product and completing its inspection. Certain items may be excluded from the return policy due to their type or condition.
EXCHANGE, RETURN AND GUARANTEE SERVICE
Upon ordering any piece of jewelry, you can expect to have it in your hands within 5 to 14 days. Our delivery service covers all countries within the European Union, neighbouring nations, as well as Canada and the United States of America. Shipping costs vary depending on the delivery destination.
SHIPPING